taya365e Privacy Policy

taya365e operates an online casino and sports betting platform accessible at taya365e.club, serving Filipino players under PAGCOR licensing and oversight. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), taya365e acts as the personal information controller in respect of all personal data collected from players and visitors to the taya365e platform.

This Privacy Policy applies to all personal information collected, processed, stored, or used by taya365e in connection with the taya365e platform and its associated services — including account registration, identity verification (KYC), deposits and withdrawals, gameplay, customer support interactions, and marketing communications.

taya365e collects the following categories of personal data, depending on how you interact with the platform:

2.1 Registration and Identity Data

• Full legal name as it appears on a government-issued Philippine ID;
• Date of birth (to verify you are 21 years of age or older, as required by PAGCOR);
• Registered mobile number (Philippine format);
• Email address;
• Username and encrypted password;
• Residential address in the Philippines.

2.2 KYC Verification Data

• Copies of government-issued photo identification (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, driver's licence, voter's ID);
• Proof of address documentation;
• Source-of-funds documentation where required under PAGCOR anti-money laundering rules;
• Selfie or liveness-check images where required for enhanced identity verification.

2.3 Financial and Transaction Data

• Deposit and withdrawal records, including amounts, timestamps, and payment channel used (GCash, Maya, BDO, BPI, Metrobank, etc.);
• GCash or Maya account reference numbers associated with your transactions;
• Bank account details where bank transfer is used for withdrawal;
• Transaction reference numbers and processing statuses.

2.4 Gaming Activity Data

• Game sessions, bet amounts, game outcomes, and session timestamps;
• Game preferences and play history;
• Bonus and promotion usage records;
• Responsible gaming settings, including any limits or self-exclusion periods applied to your account.

2.5 Technical and Device Data

• IP address and approximate geolocation at time of login;
• Device type, browser type, and operating system;
• Session identifiers and access logs;
• Cookie identifiers and usage analytics data (see Section 7).

2.6 Communications Data

• Records of live chat, email, and other support interactions between you and taya365e;
• Records of any complaints or dispute submissions;
• Marketing communication preferences.

taya365e collects personal data through the following means:

• Directly from you — when you register a taya365e account, complete the KYC verification process, make deposits or withdrawals, contact our support team, or interact with taya365e marketing communications;
• Automatically through platform use — when you access the taya365e website or play games, our systems automatically collect technical data including your IP address, device identifiers, and session logs;
• From payment service providers — when you make a GCash, Maya, or bank transfer transaction, taya365e receives transaction confirmation data from those payment providers necessary to credit your account;
• From identity verification partners — where taya365e uses third-party KYC service providers to assist with document verification, those providers may share verification outcomes with taya365e;
• From cookies and tracking technologies — as described in Section 7 of this policy.

taya365e uses personal data for the following purposes:

Under the Philippine Data Privacy Act of 2012, taya365e processes your personal data on the following legal bases:

Contractual Necessity

Processing required to fulfil taya365e's contractual obligations to you under the Terms and Conditions — including account management, processing transactions, and delivering gameplay services.

Legal Obligation

Processing required to comply with Philippine law or PAGCOR regulations — including age verification, KYC, AML reporting, and record-keeping obligations.

Legitimate Interests

Processing for fraud prevention, platform security, and service improvement where these interests do not override your privacy rights.

Consent

Processing for marketing communications and optional profiling features, where you have given specific, informed, and freely given consent. You may withdraw marketing consent at any time through your account settings.

taya365e does not sell your personal data. We disclose personal data to third parties only in the following limited circumstances:

• Payment service providers — GCash, Maya, BDO, BPI, Metrobank, and other payment processors receive the minimum personal data necessary to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations;
• Identity verification providers — third-party KYC and AML screening service providers used by taya365e to fulfil our PAGCOR-mandated identity verification requirements;
• Game software providers — game studios and live casino operators that supply games to taya365e may receive session-level data necessary to deliver the game experience. These providers are contractually prohibited from using player data for independent commercial purposes;
• PAGCOR and regulatory authorities — taya365e is obligated to provide player and transaction data to PAGCOR and other Philippine government authorities in connection with our licensing obligations and any lawful regulatory request;
• Law enforcement and courts — taya365e will disclose personal data to Philippine law enforcement agencies or courts where required by a valid court order, warrant, or other legal process;
• Professional advisers — legal, accounting, and auditing advisers who are bound by strict confidentiality obligations.

taya365e uses cookies and similar tracking technologies to operate the platform, maintain sessions, prevent fraud, and improve user experience. The types of cookies used by taya365e are:

Strictly Necessary Cookies

Required for the taya365e platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without preventing the platform from working.

Functional Cookies

Used to remember your preferences — such as your preferred language, game lobby layout, and responsible gaming settings — so that you do not have to re-enter them on each visit.

Analytics Cookies

Used to collect anonymised information about how players navigate and use the taya365e platform, helping us identify areas for improvement. Analytics data is aggregated and does not identify individual players.

Marketing Cookies

Used with your consent to personalise bonus and promotional content displayed to you within the taya365e platform. You may opt out of marketing cookies at any time through your account settings or your browser's cookie controls.

You can manage cookie settings through your web browser. Disabling strictly necessary cookies will impair or prevent your use of the taya365e platform.

taya365e implements the following technical and organisational security measures to protect your personal data:

• TLS 1.3 encryption for all data in transit between your device and taya365e servers;
• Encryption of personal data at rest using AES-256 standard;
• Bcrypt password hashing — your password is never stored in readable form;
• Access controls limiting staff access to personal data on a strict need-to-know basis;
• Two-factor authentication available and recommended for all player accounts;
• Automated monitoring systems for detecting unusual login activity and potential data breaches;
• Regular security testing and vulnerability assessments of the taya365e platform;
• Incident response procedures compliant with the NPC Circular on personal data breach management.

taya365e retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

Where you request deletion of your data under Section 10, taya365e will honour that request subject to any overriding retention obligations under Philippine law or PAGCOR regulation.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by taya365e:

Right to be Informed

The right to know whether taya365e holds personal data about you, the purposes for which it is processed, and the parties to whom it may be disclosed — as described in this Privacy Policy.

Right of Access

The right to request a copy of the personal data taya365e holds about you and information about how it is being used.

Right to Rectification

The right to have inaccurate or incomplete personal data corrected. You may update most account information directly through your taya365e account settings.

Right to Erasure

The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn, or where processing was unlawful — subject to taya365e's overriding legal and regulatory retention obligations.

Right to Object

The right to object to the processing of your personal data for marketing purposes or other processing based on legitimate interests, where you have grounds to do so.

Right to Data Portability

The right to receive a copy of your personal data in a structured, commonly used, machine-readable format, or to request that taya365e transmit it to another controller where technically feasible.

Right to Lodge a Complaint

The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe taya365e has processed your data in breach of the Data Privacy Act of 2012.

To exercise any of these rights, contact taya365e's Data Protection Officer at: [email protected] with the subject line "Data Subject Request — [Your Account ID]". Requests will be acknowledged within 3 business days and responded to within 30 calendar days.

If taya365e discovers that personal data has been collected from a person who is under 21 years of age, the affected account will be closed immediately, all personal data associated with that account will be securely deleted (except where retention is required by PAGCOR AML rules), and any funds in the account will be returned to the originating payment method.

If you believe a person under 21 has registered a taya365e account, please notify us immediately at [email protected].

taya365e may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or the taya365e platform's functionality. Material changes to this Privacy Policy will be notified to registered players by email and/or through a platform notification at least 7 calendar days before the change takes effect.

The effective date at the top of this document will always reflect the date of the most recent update. Your continued use of the taya365e platform after a policy update constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with changes to this Privacy Policy, you should cease using the taya365e platform and may close your account in accordance with the Terms and Conditions.

The current version of this Privacy Policy is always accessible at taya365e.club/privacy-policy.

taya365e has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. The DPO is responsible for overseeing taya365e's data protection compliance and is your point of contact for any privacy-related queries or data subject rights requests.

For responsible gaming concerns, visit our Responsible Gaming page. For general legal terms, see our Terms & Conditions.